🔒 Privacy Policy

At CSSbuy.one, we operate as a reverse purchasing agent, connecting North American clients with high-quality Chinese suppliers, primarily for luxury goods, designer apparel, and high-end bags. Your privacy is critically important to us. This policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

We only collect information necessary to provide our direct sourcing and purchasing agent services. This may include:

  • Contact Information: Your name, email address (<a href=”mailto:[email protected]”>[email protected]</a>), phone number, and billing/shipping addresses.

  • Order Details: Information related to the products you request us to source, including item descriptions, specifications, quantity, and pricing details.

  • Payment Information: While we use secure third-party payment processors (which handle your sensitive payment card data directly), we may receive information such as the last four digits of your card and transaction details for order verification and accounting purposes.

  • Communication Data: Records of communications with you, including emails and chat transcripts, which help us manage your orders and provide tailored customer support.

  • Log Data: Information automatically collected when you visit our website, such as your IP address, browser type, operating system, referring URL, and pages viewed.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Sourcing Services: To process your requests, source products from our supplier network, verify quality, and manage packaging and logistics.

  • Order Fulfillment: To process payments, arrange shipping, track orders, and fulfill our contractual obligations to you.

  • Communication: To respond to your inquiries, provide updates on your orders, and send service-related notifications.

  • Service Improvement: To analyze website usage and customer feedback to improve our services, website functionality, and sourcing process.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

3. How We Share Your Information

We do not sell your personal data. We only share your information with third parties strictly as necessary to perform our services:

  • Suppliers and Manufacturers: We share product specifications and limited contact/shipping information with the necessary Chinese suppliers and manufacturers to facilitate the sourcing and manufacturing of your requested goods.

  • Logistics Providers: We share your name, address, and contact information with shipping carriers (e.g., DHL, FedEx, freight forwarders) to manage international delivery and customs clearance.

  • Payment Processors: We use third-party payment gateways (e.g., Stripe, PayPal) to securely process financial transactions. Your payment data is handled directly by them.

  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. These measures include:

  • Using secure server infrastructure.

  • Implementing encryption for data transmission where appropriate.

  • Limiting access to your personal data to authorized personnel who have a business need to know.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. International Data Transfers

As we connect North American clients (US and Canada) with suppliers in China (Chengdu), your information will be transferred to and processed in China, where our primary operations are located. By using our services, you consent to this transfer of information. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate personal data.

  • Request deletion of your personal data, subject to certain exceptions.

  • Object to the processing of your personal data.

To exercise any of these rights, please contact us at the email address provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated “Effective Date.”

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact Leo Chen, our sourcing specialist, at:

📧 Email: [email protected]